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Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in California.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  For most orders, your credit card will be charged within 24 hours prior to shipment of your item(s).  For custom-build orders such as wine cabinets, wine rooms, custom racking, most wine furniture items, modular rack kits, your credit card will be charged while we are in production of these products to ensure timely release to shipper.